RD1 Clothing Frequently Asked Questions

Got a question? We've answered some of the most common questions about shopping with RD1 Clothing. If you can't find what you're looking for, our team is always happy to help at sales@rd1clothing.com.

About RD1 Clothing

Who are RD1 Clothing?

RD1 Clothing is an independent menswear retailer based in Hastings, East Sussex. Established in 2022, we specialise in premium men's clothing, footwear and accessories, with a particular focus on terrace, casual, Mod and latest fashions.

Where is RD1 Clothing based?

Our independent menswear shop is located at 41 Havelock Road, Hastings, East Sussex, TN34 1BE. You can shop with us in-store or online across the UK.

Is RD1 Clothing an independent business?

Yes! We're a small, independently owned British business. We pride ourselves on offering a carefully selected range of menswear, friendly customer service and a more personal shopping experience.

Are all your products genuine?

Absolutely. RD1 Clothing is an authorised stockist of the brands we sell. All our products are 100% genuine and sourced through official suppliers.

Products & Sizing

What brands do you stock?

We stock a wide range of established menswear brands, including Sergio Tacchini, Fila, Ben Sherman, Lyle & Scott, MA.STRUM, Napapijri, Aquascutum, Weekend Offender and many more.

How do I know which size to order?

Sizing can vary between brands and styles. We recommend checking the product information before ordering. If you're unsure, email sales@rd1clothing.com and we'll be happy to help with sizing advice.

Will you restock sold-out items?

We regularly restock popular products where possible. However, some styles are seasonal or limited edition and may not return. Keep an eye on our website or sign up for restock notifications where available.

How often do you get new stock?

We receive new deliveries throughout the year, with fresh styles arriving regularly. Check our New Arrivals collection or sign up to our newsletter to stay up to date.

Do you sell clothing in-store and online?

Yes! You can shop our collections through our website or visit our Hastings store. 

Orders & Delivery

Where do you deliver?

We deliver throughout the UK using Royal Mail. Please contact sales@rd1clothing.com for international shipping enquiries.

How much does delivery cost?

Delivery costs depend on the service selected and your order value. Available delivery options, prices and any free delivery offers will be displayed at checkout.

How long does delivery take?

Delivery times depend on the shipping service selected. Estimated delivery times are provided at checkout, and we'll send you a dispatch confirmation once your order is on its way.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking details where applicable, allowing you to follow your parcel's progress.

Can I change or cancel my order?

If you need to make a change, please email sales@rd1clothing.com as soon as possible. We'll do our best to help, but once an order has been processed or dispatched, changes will not be possible. See our returns policyfor full details.

What should I do if my order hasn't arrived?

First, check your tracking information for any delivery updates. If your parcel is delayed or you're concerned about its whereabouts, email sales@rd1clothing.com and we'll investigate.

Returns & Exchanges

What is your returns policy?

We accept eligible returns in accordance with our returns policy. For standard online returns, please notify us within 14 days of receiving your order and return your items within 28 days of receipt.

How do I return an item?

Online returns can be arranged through our Returns Portal. Simply follow the instructions to submit your request and select your preferred return option.

Can I exchange an item for another size?

Yes! If you've ordered the wrong size, you can request an exchange through our Returns Portal, subject to stock availability and our returns conditions. A £2 online exchange fee applies.

Can I return sale items?

Eligible sale items can be returned in accordance with our returns policy. Please check the relevant terms and conditions before returning your purchase.

How long does a refund take?

Once your return has been received and checked, we'll process your refund to your original payment method. The time it takes to appear in your account may vary depending on your payment provider. Please see our returns and 

Payments & Promotions

What payment methods do you accept?

We accept a range of secure payment methods, with all available options displayed at checkout.

Do you offer discount codes?

Yes! We occasionally run promotions and exclusive offers. Sign up to our email newsletter to hear about our latest discounts, new arrivals and upcoming sales.

Do you have a sale section?

Yes! Our sale section features selected clothing, footwear and accessories at reduced prices. Stock and sizes are limited, so it's worth checking regularly.

Contact & Customer Service

How can I contact RD1 Clothing?

You can email our customer service team at sales@rd1clothing.com or visit our Hastings store. We're always happy to help with orders, sizing, products and general enquiries.

Can you help me find a particular product?

Of course! If you're looking for a specific item, size or colour, email sales@rd1clothing.com and we'll do our best to help you find what you're after.

Can I visit your physical shop?

Absolutely! We're based at 41 Havelock Road, Hastings, East Sussex, TN34 1BE. Pop in, browse our latest collections and have a chat with the team.

Why shop with RD1 Clothing?

We're a small independent business that genuinely cares about our customers. From carefully selected brands to personal service and help with finding the right fit, we aim to make shopping with RD1 a cracking experience, whether online or in-store.